WARRANTY for RAP4, RAP5, RAP17, RAP47, RAP68 and RAP226:
WARRANTY SERVICE ONLY - click
here to get
started
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For WARRANTY service on all other items
and NON-WARRANTY service/repair of RAP4, RAP5, RAP17, RAP47, RAP68 and RAP226,
please follow the instruction below. Note: NON-WARRANTY
service/repair will be charged with our service rate and actual cost of
parts replaced.
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Sending an item in for Repair
ExchangeReturn
you will need a RMA#
Your return request will be reviewed within 1-3
business days and will be approved if it meets the criteria of our return
policy
Once approved, you can send the item(s) back with the RMA number(s)
written clearly in large lettering next to your
return address on the box, this will help speed up the process.
All RMA numbers issued are good for fifteen (15) days
from the date of issue.
Prepaid shipping is required for all returning
products.
If there is no RMA number on the box, it will be
either returned to you or discard, because our receiving department would
assume that it is an unauthorized return.
We recommend that you ship by UPS, Fed Ex, or USPS
with a return receipt so that you can track the package
Once the item(s) is received, it will take another
1-3 business days to review the item's condition and the return will be
processed accordingly. You will receive update emails regarding your
return progress, or you can track your return by logging into your account,
go to "Order History" -> "View Order" -> click on RMA number
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If you don't have an account and did not purchase the item directly from
RAP4:
Please click here to create an account and then click here to request an RMA. Please specify in your request:
- Item name/description
- Serial number if applicable
- Where and when did you purchase the item
