Delivery Time

• If you selected UPS Ground Shipping, after your order is processed (usually 1 to 2 days) your shipping time will be 5 to 7 business days, depending on where you live. All orders containing CO2 MUST be shipped by ground since CO2 cannot be shipped by air.
• If you pay by check, your order will not be shipped until the check has cleared, usually 10 business days.
• Money Orders are treated as cash and are processed without delay.
• RAP4.com cannot guarantee shipping times and dates. We use third-party carriers to ship our products. Therefore, once an order is processed and a parcel has left our care, we have no control over its delivery. However, we insure every package that we send out.
• If you have a time-based shipping need, you must call and request this in advance. RAP4.com. will then issue you a confirmation number and we will do our best to meet your time-line.

Calculate Shipping Cost

• Your shipping cost depends upon the options you choose.
• Please also note that the shipping rates for many items we sell are weight and dimension-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. $5.00 is added to every order for packaging materials and labor.
• Oversized items have an additional shipping charge.

Backorder Policy

• Your order will be processed and shipped minus any back orders. If we are temporarily out of stock on items you ordered, we will ship it as soon as we receive it.
• All backorder items will be shipped using ground service unless other arrangements are made.
• Due to fluctuations in availability, we reserve the right to substitute items ordered with similar products of equal or greater value.
• If you have received a partial shipment and do not want the backordered item(s) please call us immediately at (408) 434-0434.

Order Verification

• Because of the nature of the products that RAP4.com supplies, we must perform an extensive validation of orders, this may include verification of shipping and billing information, phone calls to customers, verification of valid e-mail, and cardholder information and cardholder authorization.
• Please be patient during the order validation process. Any mistakes in the information your have supplied to us may result in significant delays.
• Processing of an order will take between 24 and 48 hours during regular business days, 10 am to 6 pm Monday through Friday, Pacific Standard Time. Shipping time is calculated after order processing and verification is complete.
• Delays or cancellation of orders may be the result of the following:
  • Payment by check. Your order will not be shipped until the check has cleared (usually 10 business days.)
  • Ship to and bill to addresses do not match.
  • Cardholder name and ship to name do not match.
  • No immediate response or verification from e-mail or telephone numbers supplied by you.
  • Declined or rejected credit card due to failed address verification
  • Declined or rejected credit card due to insufficient funds.
  • Items used for law enforcement are billed immediately. However, they are only shipped after a thorough validation. This verification is for restricted items.
    
    Order verification protects our CUSTOMERS from FRAUD. So, please be patient.

Return Policy

• Please take a moment to examine your package and make sure you have ordered and received exactly what you wanted.
• Contact us immediately if you have any concerns so we can issue you an Return Merchandise Authorization (RMA).
• All returns MUST be accompanied by an RMA number or they will be refused.
• All returned merchandise must be UNUSED, in NEW condition and in it's original packaging.
• Incomplete returns will be subject to additional return charges
• Returns will not be accepted after 30 days.
• The approved RMA number must be clearly shown on the shipping label
• If there is no RMA number on the box, it will be either returned to you or discard, because our receiving department would assume that it is an unauthorized return.
• Special orders or custom-made items are not returnable.
• Refurbish items are not returnable.
• Paintballs may not be returned.
• Shipping charges are not refundable.
• Returned merchandise will be charged a 25% restocking fee.
• Customer assumes responsibility for any shipping charges on returns.

NOTE: Defective Merchandise: If there is a manufacturer's defect with your product, then please contact the manufacturer or RAP4 and we will do our best to have the manufacturer issue a replacement for you.
Please go to http://repair.rap4.com more information or If you have any questions, please call (408) 434-0434.

All returns must be sent to the following address:
RMA NUMBER
RAP4 (Returns)
2215 Ringwood Avenue
San Jose, CA 95131

How to get a RMA number for return/repair/service

• Please go to http://rap4.com/os and login into your account.
• From there click on
• Click on "View Order"
• Click on "Return/Exchange" and fill out the RMA request form
• If approve, a RMA number will be issued within 1-3 business day
• This form http://rap4.com/repair must be filled out completely and accompanied with your item
• If your return request meets the criteria of our return policy, we will email you a Return Authorization (RMA) Number.
• Write your RMA number in large lettering next to your return address on the box, this will help speed the process.
• All RMA numbers issued are good for fifteen (15) days from the date of issue.
• Prepaid shipping is required for all returning products.
• The approved RMA number must be clearly shown on the shipping label
• If there is no RMA number on the box, it will be either returned to you or discard, because our receiving department would assume that it is an unauthorized return.
• We recommend that you ship by UPS, Fed Ex, or USPS with a return receipt. That way, if we do not receive your package, you can have it traced.

Refunds on Returns

• After receiving your authorized return, we will inspect the items to make sure they meet the conditions of our return policy.
• If the items do not meet those conditions, they will be returned to you at your expense.
• If the conditions are met, we will refund you the appropriate amount by the same method you used to pay for your order.
• Please allow a week for the refund to appear on your credit card.
• We will not refund you for items damaged in shipping due to your incorrect packaging.

Warranty

This is a general warranty information only, it may be updated and changed at anytime.

• RAP4, RAP5, RAP17, RAP226 and RAP47 have  1 year warranty - please check your manual for more details
• T16 and T68  have  1 year warranty - please check you manual for more details
• All other markers and products are warranty by the manufacture, please contact the manufacture for specific detail
• All accessories,  includes: grenade launcher , grenade, mine, laser, scope, mount, rail, sight, soft goods, holster, vest, apparel all other accessories not mention here have 30 days warranty